Customer support
Simple return and refund guidance for Furr Baby orders.
Pet food purchases need clear support rules. This page outlines the expected return and refund approach for damaged, incorrect, or issue-affected orders.
Sichi BiotechnologyScience-led nutrition for every Furr Baby.Support can help review the order
Return limits may apply for hygiene
Damaged or Incorrect Orders
If an order arrives damaged, leaking, opened, or different from what was ordered, customers should contact support with order details and clear photos of the package.
Food Safety
For hygiene and safety, opened pet food packs may not be eligible for return unless there is a verified quality or fulfilment issue.
Refund Processing
Once ecommerce payments are connected, eligible refunds should be processed to the original payment method or through the support-approved route.
Exchange Help
If a customer chose the wrong formula or pack size, support can guide them on the best next step based on order status and product condition.